That day, Tuesday, March 22, 2022, is not my picket schedule as an officer who receives the Annual Tax Return. By noon a phone call came into the room.
“Ms Gania, do you still remember the disabled taxpayer who reported last year? He came today. Can you help Ms. Gania to serve her?” Mr. Djoewadi’s voice, the head of our office section is heard.
I immediately said yes. Last year when the taxpayer was present to fulfill his obligations, I did not have the opportunity to meet him. So when I brought up the story of him trying to report his tax return in an orderly manner in the midst of a ‘unlucky’ physical condition, I was forced to dig up as much information as possible from other colleagues.
I rushed downstairs and met Sefri Retno, the name of the taxpayer. Mr. Djoe and I are still discussing where to serve. Bringing his wheelchair to the SPT reception area is quite difficult because there are no steps to the higher ground.
“I haven’t paid this yet,” he said as he showed his Gross Circulation Recap in hand, “Where did you pay it?”
“Just go inside, sis.”
“I can do it myself,” he said with a smile from behind a mask as Pak Djoe and I immediately got busy pushing his wheelchair. He only needs help when climbing or descending the narrow wheelchair lane and making sharp turns to enter the Integrated Service Center (TPT).
Mbak Sefri came to the Tax Service Office (KPP) with her older brother who is also disabled and had already reported the SPT. I rushed to make a billing code in the independent billing area provided for taxpayers, then handed it over to be paid to the post office counter which is located right next to it.
The office security officer who was quick to push even I whispered, “Uh, sir, Ma’am is already more sophisticated than us.”
Mbak Sefri smiled in the affirmative. After I observed, those of us who are not used to pushing wheelchairs actually made the chair move more uncontrollably than the owner himself who moved the wheelchair with both hands. We then occupied the TPT counter at the very end. Then I took the time to send his photo to the Whatsapp Group Forum Account Representative Probolinggo until my colleague Sutardi, who became the account representative (AR) Mbak Sefri, went down to the TPT.
Sutardi immediately took over the reporting of the SPT. Meanwhile, I took my place beside Mbak Sefri, sharing stories, and asking questions to quell curiosity. Meanwhile, another colleague, Bagas, was busy taking pictures for documentation.
It turns out that the information I got from my colleagues a year ago was incomplete. Mbak Sefri used to be healthy and able to carry out normal activities. She was a mother of two children who were still toddlers at the time and worked at the Alamo (packaged beverage) factory in Probolinggo, East Java.
Until one day his world just seemed to be torn down. Around 2013, when he was driving a motorbike, an uncontrollable Karimun car ran over him. Unfortunately, his body was run over! Inna lillahi wa inna ilaihi rajiun.
As a result, Ms. Sefri had to be treated and underwent multiple surgeries. Not only in Probolinggo hospital, but also in Malang. It cost tens of millions. The driver, who admitted that he had only been able to drive for a few months, could only bear a small part of the cost, although at the beginning of the incident he said he would be responsible until he recovered.
“My leg is fine, Ma’am, but the spinal cord is affected. So my leg is numb, weak. At first I couldn’t move, I had to be helped to just tilt my body on the bed. Some pens had to be inserted into my body through surgery,” said Mbak Sefri.
The woman spoke cheerfully, as if she was carefree. His lips always form a smile line that is caught from behind the mask.
“If you pay taxes, you have to come here, right?” he asked.
“You can do it from home using internet banking, for example, but you have to create a billing code first, Mbak. Do you want to be taught?”
“Yeah, I’ve been here all the time,” he greeted enthusiastically, “Since the pandemic, turnover has also dropped.”
We’re activating EFIN immediately. It turns out that Ms. Sefri still reports the SPT manually. While I was pacing around completing the EFIN activation administration, Sutardi taught me how to independently generate billing codes.
“Can I record it, please,” he said, pointing his phone at the monitor.
“If it’s not clear, you can contact me, Mbak,” Sutardi offered, as soon as the network on the woman’s cellphone failed to open the billing code menu.
During my interactions with him, I barely caught the nervousness of his stories. He not only looks tough even though his heart is bleeding, but he seems to have reached a real level of acceptance. Accept unconditional conditions.
“A few months after I was paralyzed, my husband just left us. The kids and I had to go back to my parents’ house,” she said. His voice is still loose, as if it’s not a sad story.
Tax payment and tax return report complete. We accompanied Mbak Sefri and his sister who were patiently waiting to get to the regular rickshaw that was in the parking lot. As up and down the steps, apparently going up and down from a rickshaw also has its own technique. We have included two bags of souvenirs as a small token of appreciation.
In the afternoon I took the time to continue the chat on Whatsapp. His character is not easy to ignore. “Ma’am, this culinary business has always been good at baking?” ask me.
“Never mind, I used to fail when making cakes. Even though it was according to the recipe. A year after the accident, I dropshipped cosmetics, clothes, and others, but they lacked interest. Three- four years later I tried to make brownies. How come it worked. Finally I sold it,” he said.
“Then I tried to decorate the brownies with buttercream, making them a tart. The results were really bad. Finally I joined the FB group, WA group, learned from other members. Opened Youtube. dare to try other cakes. Thank God I finally got it,” he said again.
Sefri Retno and her two children now depend on the culinary business that is labeled d’Frischa. He received orders for various cakes, tarts, puddings, bronzes, sponge rolls, as well as boxed rice. The location of the business is not too far from KPP Pratama Probolinggo. His profile can be seen on Instagram @sefri_retno. I have praised many times, masyaallah, tabarakallah.
“Maybe it’s because the power of kepepet, yes, you have to support two children, so I can,” he continued, putting on a grinning emoticon
“You’re cool, sis. You’re great!”
“Ah, that’s not cool, Mom,” he said modestly, “the hardest thing is actually mentally healthy.”
Deg, her words spontaneously remind me of Kanti, a young mother who has jolted our conscience in the last few days. A depressed mother, and unfortunately not getting enough help to think her three children would rather die than live in misery like her.
“I’m sad to read Kanti’s case. In my heart I said, Sorry Ma’am, I wasn’t there when you needed someone to talk to. When you needed a hug,” the sentence came from a Sefri Retno, the disabled.
“Because I’m often in Kanti’s position,” he continued. “Hopefully there will be orders from the tax office after this, ma’am,” he said at the end of the chat.
We exchange prayers and wishes. Hopefully this country, of course, with taxes paid in mutual cooperation by all the nation’s children, will increase attention and open up more opportunities for MSME actors. Especially for our brothers and sisters with disabilities, single mothers, and anyone who needs serious support.
A Sefri Retno and her sister are able to contribute, she is willing to serve the motherland, in the midst of her limitations, she struggles for the life of her baby. Then what should we offer as a form of appreciation?
Sumber https://www.pajak.go.id/id/artikel/bayar-pajak-kontribusi-ibu-tunggal-difabel