Call Center: BPJS Service for 24 Hours!

by | Dec 22, 2022 | Tax

If there are problems with BPJS Health? Please contact the BPJS Health Call Center 165!

With the development of existing technology can make it easier for consumers to obtain various information. Call it the existence of a call center or call center that makes it easier for consumers to solve solutions without the hassle of going to the office or related agency. The Health Social Security Administration Agency (BPJS) also provides BPJS Health call center facilities at number 165 which you can access 24 hours.

BPJS Health itself calls this facility the Care Center 165. Here there are many services that you can access via an air connection, starting from the list of BPJS Kesehatan membership, complaints, to health consultations.

Want to know more about BPJS Kesehatan call center services? Come on, have a look at the following article and don’t forget to write down the number, who knows you might need it one day!

Prior to changing, BPJS Kesehatan or JKN care center services can be accessed via the number 1500 400. This number can be contacted at any time and is connected between branch offices for participant complaints that require coordination.

However, on September 13 2021, BPJS Health launched the BPJS Kesehatan Care Center service number 165. This change in number was intended to simplify the previous telephone number.
So now, BPJS Health participants who wish to make complaints or seek information regarding BPJS Health membership, can contact the Care Center service at number 165.

This service is charged at local rates if contacting via a home or office telephone, or charged at a rate according to the provider used by the smartphone when contacting via the device.

The Care Center service can still be contacted Monday-Sunday for 24 hours, making it easy for BPJS Health participants who wish to access this service.

1. VIKA (Voice Interactive JKN) services
Through the Care Center 165 service, BPJS Kesehatan participants can access VIKA (Voice Interactive JKN) services. This is a service using an answering machine in the form of a voice recording that participants can interact with to check participant status and fee bills.

2. Can Make Data Changes
Apart from registering as a new member, you can also make changes to data related to membership through the BPJS Kesehatan call center.

You can also make data changes which include changes to identity, health facilities, and treatment classes quickly and easily.

However, there are some important notes that you should pay attention to.

First, make sure that you have been registered for more than 3 months at health facility 1 if you want to move health facilities.

Second, the change in class of care only applies to independent participants or PBPU, with the condition that they have been registered as active members of BPJS Kesehatan for more than 1 year in the previous class.

3. Conduct Health Consultation
Apart from dealing with bureaucratic matters, the BPJS Health call center is also another solution for those of you who want to consult a health doctor.

Active members can consult with a general practitioner about the disease they are experiencing. You can use this service from Monday to Friday, from 7 am WIB to 8 pm WIB.

4. Integrated Information and Complaint Services
Care Center 165 provides access to information services for its members who want to know the ins and outs of BPJS Health, such as membership status, procedures for paying contributions, to health facilities matters.

Apart from that, for those of you who want to make a complaint regarding BPJS Health services, you can also do it via the call center. You will be connected with the relevant officers, then you can submit related issues.

5. Services for Business Entities
This is a service that provides information for business entities, including how to register business entities and the Guide to Electronic Use of Business Entities (EDABU).

Apart from the Care Center 165 service, BPJS Health also now has an official number that can be contacted via WhatsApp. This service is called the CHIKA Service (Chat Assistant JKN) and can be contacted at 08118750400.

Through this official WhatsApp number, BPJS Health participants can ask for information related to social security, make complaints, and ask for administrative assistance.